Some Frequently asked questions regarding Kent CamAttendance are listed below. We hope your queries are answered.
Q1. What are the plans Kent CamAttendance is providing?
- There are 4 type of plans included with the Kent Cam attendance
- Basic
- Basic + Mobile
- Advanced
- Advance + Mobile
Q2. What is the difference between Basic and Advance Plan?
- In Basic Plan, only general attendance is recorded whereas in Advance plan, attendance is recorded with Shift, Shift Plan, Exception Regularization, Leaves and Holiday Management.
Q3. How to integrate my HRMS with Kent CamAttendance portal?
- There are 4 ways to Integrate your HRMS with Kent CamAttendance portal:
- You can add your Endpoint URL into the cloud integration Webhook option (refer to guide)
- You can add scheduled job timing into the cloud integration option then you will receive the previous day data with scheduled time in excel format into your mentioned email id & you can download it.
- An integrator will be installed at Client premises which will fetch the data from cloud and push it into client database.
- Client can consume our Public API for fetching attendance data.
Q4. What is the accuracy of Face Recognition?
- Takes less than a second to recognize a face with 99.9% accuracy
Q5. Can we integrate the HRMS with cloud app?
- Yes
Q6. Can we get the customized attendance report?
- Yes, you can request for customized report
Q7. Does this device work offline?
- Yes, Device can work in offline mode up to 45 days. Once it is connected to Internet, data sync will happen.
Q8. For how long the data can be stored into the portal?
- Data can be stored for 2 years into the portal
Q9. Can I add multiple companies into the portal?
- Yes
Q10. How can I set the timings of the employees?
- It depends Plan wise.
- For Basic, you can set the duration for Half/Full Day Account/Company wise.
- For Advance, you can create Fixed/Flexible shifts and then map them accordingly with employees.
Q11. How many users can be added to give the access of the portal to use?
- There is no such capping, you can add multiple Admin/Normal Users.
Q12. How to Login on the Cam Attendance Portal for the first time?
- After receiving the device, customer need to follow the steps listed below:
- Setup the password using the link received in welcome email from support@camattendance.com
- Login into https://www.camattendance.com/
Q13. How can I establish connectivity of my device with CamAttendance cloud?
- Connectivity can be established by using WIFI, LAN or SIM CARD.
Q14. How to Login on the Cam Attendance Portal for the first time?
- After receiving the device, customer need to follow the steps listed below:
- Setup the password using the link received in welcome email from support@camattendance.com
- Login into https://www.camattendance.com/
Q15. How can I establish connectivity of my device with CamAttendance cloud?
- Connectivity can be established by using WIFI, LAN or SIM CARD.
Q16. How to add Device on the portal?
- To add the device on portal you need to follow below mentioned steps:
- Go to Home > Devices > Device List
- Click on Add New
Pre-requisite for adding a device: Add location
Q17. What is the difference between Standalone and Cloud Mode?
- Cloud basically works on the Web/ Internet environment and it is a subscription service based on the plan opted by the client which needs to be renewed every year. The Cloud is more secure, fast, scalable and robust.
- Standalone mode can work without Internet and devices works in the Local Network.
- Data Export will happen with the Local Network once the devices are provided with Internet connection.
Q18. How many photographs can be added at one time?
- There is no limitation as such, however it is advised to add photographs in batches so that any error can be tracked easily
- You can add photographs through multiple options.
- By sending link on phone number of employees
- By using Admin App.
- By adding manually through Portal.
- By using Import faces option in Master Data>Employees in batches of 100.
Pre-requisite: In Import method, the file name should be exactly same as the Employee Id.
Q19. While marking attendance some of the faces were not getting recognized on the devices what is the reason?
- There may be some below mentioned possible reasons:
- Check if the photograph of the employee is uploaded on the portal or not
- Uploaded Photo should not be blurred
- Photo should be uploaded upfront straight face.
Q20. What is the reason if employee is unable to mark the attendance after uploading the data and photo both?
- In this case the mapping of employee with device needs to be checked.
- If mapping is done then In this case there is a possibility of low quality Photo due to which images features have not been created properly. To resolve the issue, remove the photo of the employee and upload good quality photo with upfront straight faces and clear background.
Q21. How can I remove my employee from the Kent CamAttendance portal?
- If you want to permanently delete the employee record from the portal, you may delete that articular record but if you want to temporarily delete any record then you may deactivate them
- Both the process can be done by Master Data>Employees>Actions
Q22. While updating photographs into the portal it is showing duplicacy what to do?
- This can occur while uploading photograph of twins+
- In this case, they may reach out to Support team and they will guide you accordingly.